About

Some people just can’t be described in a single sentence.

So here are a few more sentences:

After a recent restructure at Penn, I am now working as a contact tracer.

I was previously a customer support professional with 20+ years of experience in technical customer service (working primarily in the higher education environment and retail space), with a demonstrated ability to apply knowledge to create profitable solutions and satisfy customer needs.

Among other things, I increased annual sales $30K by implementing a cloud-based hardware return process as well as streamlining the store’s backorder process by creating a web-based customer notification system.

I’m currently looking for opportunities in customer support with tech-oriented companies.