The single worst philosophy ever adopted by American culture
December 18th, 2006
“The Customer is always right†?
nope.
This thick, steaming pile of untruth hides the doctrine of retail appeasement -
which, in the long run, works about as well for stores
as it did for Neville Chamberlain in WWII -
i.e. not really
Unreasonable behavior increases among both the
previously unreasonable and the previously reasonable,
as it is perceived as an effective tactic to getting what they want.
Which is why I love this article from Violent Acres,
which discusses this in relative depth.
Excerpt and Link below.
The phrase ‘The Customer is Always Right’ is the single worst philosophy
that has ever been adopted by American culture.It gave an entire generation of people the green light to be as impolite,
unreasonable, and demanding as their little hearts desired
because they were always going to be considered right.It destroyed the entire concept of courtesy and rendered manners obsolete.
People began to treat their peers in the service industry like incompetent morons,
lacking in feelings or human dignity, who deserved to be browbeaten and abused
for no other reason than they had the audacity to run out of a particular brand of coffee.
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