Archive for the ‘register’ tag
Short-Staffed Retail Observations
My customer service manager has been off this week,
and things at the store have been less than orderly
vis-a-vis staffing and stock levels.
When we get in an temporary understaffed position,
my normal reaction is to go into heads down, line reduction,
next in line please mode at the register.
Which leaves me with little patience for certain types of behavior:
- asking questions to hear yourself asking questions
- indecision fueled by a pathological need to
gain consensus from your entire social network before making any decision - only consulting said network when at the head of a long register line
- completely verbalizing their thought processes while deciding
Due to our clientele, we often get the beg for your commission routine.
In such situations, I simply state that I’m salaried
and as such I neither gain nor lose money as a result of
any purchase or non-purchase.
There is slight joy in my heart as they attempt to
put the best face on a tactical failure.
That’s enough griping for tonight….