Archive for the ‘instant gratification’ tag
the plague of instant gratification consumerism….
Suzanne came up with this wonderful example of what I face on a daily basis…
all I can say is hear, hear!
colorwhirl: Instant gratification consumerism:
Instant gratification consumerism
A few days ago, I read a news story about the instant gratification generation and how it is ruining customer service as we know it.
The idea that we deserve the best service, always and forever, is changing the idea of purchasing and supporting products as well as the notion of fixable culture.Instead of offering replacements for defective products,
companies are having to implement screening processes because people are returning a DVD
for having a slightly chipped case (personal experience) instead of being a defective disc.Your phone doesn’t work in the middle of the forest?
Here, have a credit!LJ went down for 3 hours because the entire city of San Francisco lost power?
Here, have a credit!The climate of instant gratification has been created by unreasonable demands and fussy customers
who are fed by the entitlement culture that is constantly being fueled by our social lives
as well as the pap that we are continually fed via TV, the radio, and the internet.
{strange stuff, life, Retail Lexicon}
Technorati Tags: anger, observations, strange stuff
Tags: consumerism, instant gratification, plague, Retail Lexicon, technorati, unreasonable demands