I know, not the most SEO friendly title, but it’ll do.
was listening to William Ury’s The Power of a Positive No
and heard his linking Kubler-Ross’ 5 stages of grief to
reaction phases when a someone hears a no
(in any form) from you.
His version includes 6, which (in no particular order) are:
Denial
Anxiety
Anger
Bargaining
Depression
Acceptance
All this to [...]