Archive for the ‘customer service manager’ tag
Why my Facebook page won’t have Twitter posts anymore
I guess the twitter post about the Wharton Grad had something to do with this.
Backtracking a bit…
The store where I work
has a Facebook group
and uses Facebook to advertise.
I’m a member of that group.
My Facebook page autoposts
all of my tweets.
Not the brightest move.
Got called on it today.
I’ve essentially gutted my facebook page - it’s now a
collection of inoffensive
notes and carefully worded
statements from now on.
No animosity - I don’t even use it that much.
just feeling like another
page is turning.
Short-Staffed Retail Observations
My customer service manager has been off this week,
and things at the store have been less than orderly
vis-a-vis staffing and stock levels.
When we get in an temporary understaffed position,
my normal reaction is to go into heads down, line reduction,
next in line please mode at the register.
Which leaves me with little patience for certain types of behavior:
- asking questions to hear yourself asking questions
- indecision fueled by a pathological need to
gain consensus from your entire social network before making any decision - only consulting said network when at the head of a long register line
- completely verbalizing their thought processes while deciding
Due to our clientele, we often get the beg for your commission routine.
In such situations, I simply state that I’m salaried
and as such I neither gain nor lose money as a result of
any purchase or non-purchase.
There is slight joy in my heart as they attempt to
put the best face on a tactical failure.
That’s enough griping for tonight….
Tags: clientele, customer service manager, failure, frustration, gain consensus, indecision, joy in my heart, patience, stock levels