Every day this week is going be the same backwards: 4/12/14
— Men’s Humor (@MensHumor) April 14, 2014
The Red Zone is Apple’s sales floor. When you first enter the store, there will be an employee at the front of the store who will direct you to the appropriate section of the store to address your needs.
Do not ignore this person. I can’t tell you how many times a customer blew past me and walked straight to the Genius Bar asking to buy a phone.
Engage the person at the door; it will keep you from looking like an idiot and you’ll probably get the help you need more quickly.
Pro tip: If you are bringing your phone in because you dropped it in the toilet, make the employee aware of this fact before they take possession of the phone. Nobody wants to barehand a toilet phone.
Pro tip: Always back up the device you are bringing in for service. Appointments are for a set amount of time, and backing up at the store limits the time a Genius can spend with you.